Legal notice & contact.

Who operates Translocate, how to reach a human, and the contact points we are required to publish under the EU Digital Services Act.

Last updated 31 July 2026

Who operates this service

Translocate is operated by Sterango. The details below are the ones we publish as a trader for the purposes of Articles 30 and 31 of the EU Digital Services Act, and they match the trader information shown on our App Store and Google Play listings.

Legal name
Sterango LLC
Trading as
Sterango · operator of Translocate
Registered address
17350 State Highway 249, Ste 220
Houston, Texas 77064-1132
United States
Phone
+1 817-883-2331 Published because the DSA requires a reachable phone number for traders.
Email
[email protected]

Point of contact for users (DSA Article 12)

You can contact us directly and rapidly, by electronic means, about anything to do with the service — including illegal content, moderation decisions, or your account:

[email protected]

We communicate in English. We aim to acknowledge messages within a few days and we do not require you to talk to an automated system to reach a person.

Point of contact for authorities (DSA Article 11)

Member State authorities, the European Commission, and the European Board for Digital Services can reach us at the same address, in English:

[email protected]

Law enforcement requests, preservation requests, and orders to act against illegal content should be sent there and should identify the issuing authority and its legal basis.

Reporting illegal content

Anything posted on Translocate can be reported from inside the app — open the message and choose Report. That is the fastest route and it preserves a snapshot of the content as evidence. If you cannot use the in-app route, or you are not a user, email [email protected]. How we handle these notices, and how to challenge a decision, is set out in the EU users section of our Terms.

For child safety specifically, see our Child Safety Standards.

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